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What deposit do you require?

We ask for a 25% deposit to secure the booking. The balance is then payable 6 weeks prior to your arrival with us.

What other charges are there?

We ask for a £15 pet fee per pet. We also ask for a returnable breakages bond of £200, but this is returned once the house is checked after your departure. We do not charge for minor breakages such as glasses. Sofa bed hire is £15, z-bed hire £10 and single chair bed hire £10. 

What is included in my booking?

We include all bed linen, towels, two tea towels, heating and an unlimited supply of logs and kindling for the log fires.

What is your minimum booking period?

Our minimum booking is for two nights.

Do you accept stag and hen party bookings?

We regret that we do not accept these bookings, but we can suggest other suitable holiday rentals in the Peak District.

Do you provide a welcome pack?

We will provide you with a guest 'kit' including two toilet rolls per bathroom, dishwasher tablets, washing machine tablets, washing up liquid, hand soap at every basin, kitchen roll, one or two black bin bags, salt, pepper, oil, bleach, antibacterial spray, antibacterial wipes, j-cloths (initial supply), washing up sponge, coffee, sugar and tea in sachets and coffee pods, enough for a few cups, oven gloves, green caddy vegetable recycling bags (two), rubber gloves, two hairdryers, two torches, matches, first aid kit, fire lighters for a few fires, small pack of tissues and a selections of batteries an bulbs. There will be a hand sanitiser at the rear kitchen entrance door to Riverside House and the garage side door. We do advise that you bring your own supplies in quantities suitable for your group size.

What is the postcode of your property?

Riverside House: SK17 8SW

How do we access the property on the day of arrival?

We have key safes at our property.  Wendy Boast the owner will contact you approximately five days prior to your arrival to give you the key code to the key safe and other importan information regarding your stay with us. Riverside House check in is from 4 pm onwards and we ask that you depart no later than 9.30 am.

Is there wi-fi and mobile signal at your cottage?

Our cottage has wi-fi, but due to the rural location the speeds can be slower than you may be used to and access tends to be in the adjoining rooms to the BT hub only.  There is no mobile signal at the cottage but it is possible to connect via the Three in Touch app or the Talk2Go app whenever you are on wi-fi and there is no signal.  These apps are free and can be downloaded for android and Apple phones for Three and Talk Talk customers.  

What happens if I need to cancel my holiday with you?

We advise all our guest to take out holiday cancellation insurance. Please note that your deposit is not refundable under any circumstances. Once you have booked your holiday, our agreement is a legal contract and your deposit and balance are non-refundable.  If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.  If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £50 administration fee.  For this reason we strongly recommend that you take out cancellation insurance.

Cancellation and insurance: for Covid-19 related cancellations

In circumstances where our Terms and Conditions become impossible to perform, due to the fault of neither party (in circumstances where the Government prevents travel to or holidays at accommodation already booked), the Terms and Conditions will be treated as frustrated.  This means that neither party is bound to the Terms and Conditions and any advance payments, including deposits and/or balances will be refunded.  Bookings can be rescheduled to like-for-like dates or to dates with a lower or higher booking pricing structure (subject to availability and price adjustment) and if new dates are agreed the deposit will from a new booking for the new dates.  The new balance will be adjusted accordingly and new booking letters will be provided.   

What facilities are there in the kitchens/how do I operate the heating systems?

Riverside House havs an equipped kitchen but as a result of Covid-19 we have reduced some of our items although there will be enough.  We also supply cafetiere's for making fresh coffee and DeLonghi Nescafe machines (you will need to bring your own pods although we supply a few in the guest kit). 

Heating systems - adjust the thermostat by turning the dial to the required temperature.  Please do not turn the dials above the temperatures required as this will cause the system to shut down. 

Is your cottage suitable for disability impaired guests?

At Riverside House the whole of the lower floor is virtually on one level and we provide a wheelchair ramp for the one step.
There is also a downstairs bedroom and shower room, and we’ve had some very happy wheelchair users stay with us.

How much seating is there in the lounge?

At Riverside House there is seating for 9 guests and there are 2 additional chairs that can be easily moved into the lounge.

How many bathrooms are there?

The holiday cottage has 3 bathrooms.

Riverside House has an en suite, family bathroom and a downstairs bathroom.

How many can sit around the dining table?

Riverside House can seat 8 or more and it is possible to join two tables together at Riverside House to provide seating for 12 or more.

Do you have a hot tub?

We do not have a hot tub or swimming pool. We do not allow use of inflatable or hired hot tubs at our cottage.

Is your holiday cottage child friendly?

Yes, our cottage has facilities for younger children. We supply cots, travel cot, stair gates and portable stair gates, fire guards, some plastic cutlery, plates and beakers and we have a range of child friendly DVDs and board games.

Is your cottage pet friendly?

We take up to a maximum of five dogs (depending on size) at our holiday cottage. 

What are the house rules for pets/dogs?

We ask that dogs are kept downstairs only and are not allowed on any of the furniture. We also ask that you do not leave your dog/pet unsupervised during the day at our holiday cottage. We require you to poop and scoop in our gardens and to wash off muddy dogs before coming into the cottage. There is an outdoor tap at the property.

How can I order a supermarket delivery to the holiday cottage?

At Riverside House you can pre order groceries through Sauced Here, which supplies Peak District and locally sauced groceries. We have used this scheme ourselves and it has worked with no problems. Alternatively Sainsbury and Tesco will deliver to Riverside House.

Where are the nearest shops?

Our holiday cottage is near to shops.

Riverside House is only a 5 mile drive to the town of Tideswell, with a local Co-op, delis, greengrocers, chemist, butchers and cafes.

Does your cottage have a BBQ?

Riverside House has a BBQ on wheels for use on the patio area as well as plenty of outdoor furniture.

We do not supply charcoal or BBQ lighters. We ask that you clean the BBQ after use. 

Do you have secure cycle storage/charging of electric vehicles (EVs)/parking at the holiday cottage?

At Riverside House the large detached double garage has plenty of space for bikes.

Charging of electric vehicles - we do not have a dedicated EV charging point neither do we have a power socket either indoors nor outdoors, which is suitably rated, protected and certified as safe for charging an EV.  We are therefore unable to allow the charging of EVs at the cottage.

Parking at the holiday cottage - Riverside House has off-street parking for two cars on the drive and two in the detached double garage.  Please note that there is no public parking in Litton Mill (Riverside House).   

Where is the nearest pub?

The Angler’s Rest is a one mile walk from Riverside House.

There are also plenty more pubs within easy walking (or longer!) so there is plenty of choice. We can provide you with more information about eating out locally. 

What are the best family walks?

From Riverside House it is literally 2 minutes to The Monsal Trail, a level traffic free trail suitable for young and old alike. It’s great for cycling too.

What is there to do for teenagers locally/Sky channels at the holiday cottage?

At Riverside House we have a games room with pool, table football, air hockey and table tennis downstairs in the garage. Riverside House is also very close to the traffic free Monsal Trail ideal for cycling and walking with bike hire along the route.

The cottage is under one hours’ drive to Alton Towers. There are plenty of other things to see and do including caves, historic houses, market towns, a plague village, a tramway village and museum and Go Ape.

Sky channels - the cottage has Sky Sports and Films.  The pin number for Sky movies is 2711.  The cottage also has BT Sports.  All are available in HD. 

How far away is Alton Towers?

Alton Towers is about 50 minutes from Riverside House.

 
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LATE DEALS AND LAST MINUTE AVAILABILITY

Riverside House holiday cottage, Peak District

  • Three bathrooms, one ensuite
  • Four bedrooms and sofa bed
  • Games room, wi fi, Sky, BT sports, log burner
  • Loads of space to spread out, huge lounge
  • Dog and pet friendly
  • deal direct with the owner, Wendy Boast

Call 07980 390 520 or send an email:

wendyboast@riversidehouse-peakdistrict.co.uk