What deposit do you require?
We ask for a 25% deposit to secure the booking. The balance is then payable 6 weeks prior to your arrival with us.
What other charges are there?
We ask for a £15 pet fee per pet. We also ask for a returnable breakages bond of £150, but this is returned once the house is checked after your departure. We do not charge for minor breakages such as glasses.
What is included in my booking?
We include all bed linen, towels, heating and an unlimited supply of logs and kindling for the log fires.
What is your minimum booking period?
Our minimum booking is for two nights.
Do you accept stag and hen party bookings?
We regret that we do not accept these bookings, but we can suggest other suitable holiday rentals in the Peak District.
Do you provide a welcome pack?
We will provide you with some of the basics to get you started including one or two toilet rolls per bathroom, dishwasher tablets, washing machine tablets, washing up liquid, hand soap, kitchen roll, one or two black bin bags, salt, pepper, oil. We also provide tea towels and a carton of long life milk. We do advise that you bring your own supplies in quantities suitable for your group size.
What are the postcodes of your properties?
Riverside House: SK17 8SW
Valley View: DE6 2GB.
How do we access the property on the day of arrival?
We have key safes at both our properties. We will ask you to contact our cleaner two days prior to your arrival with us and she will give you the key code to the key safe and other important information regarding your stay with us. Her details are provided in our terms and conditions document.
Is there wi-fi and mobile signal at your cottages?
Both our cottages have wi-fi, but due to the rural location the speeds can be slower than you may be used to and access tends to be in the adjoining rooms to the BT hub only. There is no mobile signal at the cottages but it is possible to connect via the Three in Touch app or the Talk2Go app whenever you are on wi-fi and there is no signal. These apps are free and can be downloaded for android and Apple phones for Three and Talk Talk customers.
What happens if I cannot get to your properties due to bad weather or other circumstances?
We advise all our guest to take out holiday cancellation insurance and we provide details in our terms and conditions of booking. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker, try www.guestfirst.co.uk. If you are concerned about possible abandonment of your holiday due to bad weather or family bereavement etc. you should buy appropriate insurance. This is available at low cost from www.essentialtravel.co.uk. If you choose not to take out this insurance, please note we cannot be responsible for your inability to travel for any reason and we will not be able to offer a refund.
What facilities are there in the kitchens?
Both Valley View and Riverside House have fully equipped kitchens suitable for large groups. We are generous with our supply of glasses, crockery and cutlery. There are microwaves, dishwashers, large range cookers both with two ovens, fridges, freezers as well as plenty of cooking equipment.
Are your cottages suitable for disability impaired guests?
At Riverside House the whole of the lower floor is virtually on one level and we provide a wheelchair ramp for the one step.
There is also a downstairs bedroom and shower room, and we’ve had some very happy wheelchair users stay with us.
How much seating is there in the lounge?
At Riverside House there is seating for 9 guests and there are 2 additional chairs that can be easily moved into the lounge.
At Valley View there is a very large corner sofa that can seat up to 9 or 10 and we supply additional chairs that can be moved into the lounge.
How many bathrooms are there?
Both holiday cottages have 3 bathrooms.
Riverside House has an en suite, family bathroom and a downstairs bathroom.
Valley View has two family bathrooms and a downstairs bathroom in the attached cottage annexe.
How many can sit around the dining table?
Valley View has a huge dining table that can seat up to 16.
Riverside House can seat 8 or more and it is possible to join two tables together at Riverside House to provide seating for 12 or more.
Do you have a hot tub?
We do not have a hot tub or swimming pool.
Do you have spa services at the cottages?
Yes, we use the services of My Personal Sanctuary - www.mypersonalsanctuary.co.uk. This is an organic spa service that will bring therapists and their own equipment to the holiday cottages. You book direct with them simply giving them the dates of your booking with us and details of the treatments required. We have used their services ourselves and would thoroughly recommend them.
Are your holiday cottages child friendly?
Yes, both our cottages have facilities for younger children. We supply cots, travel cot, stair gates and portable stair gates, fire guards, plastic cutlery, plates and beakers and we have a range of child friendly DVDs and board games.
Are your cottages pet friendly?
We take up to a maximum of five dogs (depending on size) at both our holiday cottages. We provide dog bowls and outdoor areas to wash down your dogs after those lovely long walks! We also welcome cats and other pets.
What are the house rules for pets/dogs?
We ask that dogs are kept downstairs only and are not allowed on any of the furniture. We also ask that you do not leave your dog/pet unsupervised during the day at our holiday cottages. We require you to poop and scoop in our gardens and to wash off muddy dogs before coming into the cottages. There are outdoor taps at both properties.
How can I order a supermarket delivery to the holiday cottages?
At Riverside House you can pre order groceries through the Tideswell shop local scheme to be delivered to the cottages - www.shopintideswell.co.uk. We have used this scheme ourselves and it has worked with no problems. Alternatively Sainsbury and Tesco will deliver to Riverside House.
At Valley View Tesco will deliver but the deliveries come from quite a long distance so we also recommend shopping in Ashbourne before you arrive at either Sainsbury, Waitrose or M&S food store.
Where are the nearest shops?
Both our holiday cottages are near to shops.
Riverside House is only a 5 mile drive to the town of Tideswell, with a local Co-op, delis, greengrocers, chemist, butchers and cafes.
Valley View is a 15 minute drive to the lovely market town of Ashbourne with a Sainsbury, Waitrose, M&S foodstore, Co-op, delis, cafes and plenty more.
Do you have catering services at the cottages?
Yes, we have used and would recommend Peak District Fine Foods - www.peakdistrictfinefoods.co.uk. You deal directly with them to book the dates and food selections that you require.
Do your cottages have BBQs?
Both our properties have BBQs.
Valley View has a brick built BBQ round the rear of the property with outdoor furniture.
Riverside House has a BBQ on wheels for use on the patio area as well as plenty of outdoor furniture.
We do not supply charcoal or BBQ lighters.
Do you have secure cycle storage?
At Valley View we have a lockable shed specifically for bike storage.
At Riverside House the large detached double garage has plenty of space for bikes.
Where is the nearest pub?
The Angler’s Rest is a one mile walk from Riverside House.
The George is a 15 minute walk from Valley View.
There are also plenty more pubs within easy walking (or longer!) so there is plenty of choice.
What are the best family walks?
From Riverside House it is literally 2 minutes to The Monsal Trail, a level traffic free trail suitable for young and old alike. It’s great for cycling too.
Valley View is in Dovedale, one of the best areas for walks in the Peak District. From the door of the cottage you can visit the famous stepping stones over the river Dove in abut 30-40 minutes. The Tissington Trail is also about a 10 minute drive and is a flat traffic free walking and cycling route.
What is there to do for teenagers locally?
At Riverside House we have a games room with pool, table football, air hockey and table tennis downstairs in the garage. Riverside House is also very close to the traffic free Monsal Trail ideal for cycling and walking with bike hire along the route.
Valley View is close to the Tissington Trail for traffic free cycling and also has a multi games table and Sky sports and films.
Both cottages are under one hours’ drive to Alton Towers. There are plenty of other things to see and do including caves, historic houses, market towns, a plague village, a tramway village and museum and Go Ape.
How far away is Alton Towers?
Alton Towers is about a 30 minute drive from Valley View and about 50 minutes from Riverside House.